Privacy Policy

Responsible for the processing of your personal data

For Onca Vega (henceforth the Provider) Customer safety is our priority, which is why we protect your personal data through the use, application and maintenance of high technical, physical and administrative security measures.

As Customer, you have the opportunity to choose from a wide range of products and services through our Website, knowing that your personal data will be protected and will be treated confidentially. We inform you that the Provider is responsible for collecting and treating and/or using the personal data that the Customer provides through the Website, as well as its subsidiaries, associates, holding companies and affiliates.

Personal data that can be collected

Sensitive personal data will be considered as those provided by the Protection of Data Held by Individuals Federal Law, which, but is not limited to, are the data that form part of the privacy of the staff and whose disclosure puts at risk or gives origin of discrimination due to racial or ethnic origin aspects, health status, genetic information, religious, philosophical or moral beliefs, union affiliation, political opinions and sexual preferences.

The personal data that the Provider may collect from the Customer when using the Website and/or contracting our services and products, are the following:

• Full name.
• Email address.
• Phone number.
• Company name where works (if any).
• Geographic location, requested from the Customer when using the contact form.
• IP address of the device used to navigate through the Website.
• Contact reason indicated when submitting the contact form.
• Message or inquiry submitted through the contact form.

Purposes of the processing of your personal data

The personal data that is collected may be used in complementary activities necessary to perform the indicated purposes; The processing of personal data will be that which is necessary, appropriate and relevant in relation to the purposes provided in this Privacy Policy, as well as for the different purposes that are compatible or complementary to the procedures or services that are provided.

In addition, the personal data that the Provider collects through the Website will be used to attend the following purposes:

• Verify and confirm the identity of the Customer, as well as the authenticity of the information provided to us, to have a record that allows us to accurately identify who is requesting the service.
• Accredit the necessary requirements to request the services offered by the Provider through the Website.
• Perform all the movements due to the procedure or service requested by the Customer from their entry to their withdrawal.
• Integrate files and databases necessary for the granting and operation of the services that are contracted, as well as the obligations derived from them.
• To claim the delivery of prizes and/or promotions.
• To perform internal analysis and maintain a historical base for statistical purposes.
• Additionally, your personal data may be used for the following secondary purposes:
• Marketing, advertising and commercial prospecting.
• Offer, where appropriate, other products and services of the Provider or any of its affiliates, subsidiaries, holding companies, associates, commission agents or companies.
• Send you promotions of other goods, services and/or products.
• To perform statistical analysis, generation of information models and/or profiles of current and predictive behavior.
• To participate in surveys, sweepstakes and promotions.

Options and ways to limit the use or disclosure of data

The Provider has implemented administrative, technical and physical security measures to protect your personal data, which we also require to be complied with by the service providers that we hire.

The Customer may limit the use or disclosure of their personal data by indicating to us at the time of registration which data they want not to be disclosed, if their request proceeds, they will be registered in the exclusion list. This will not be a reason or condition to resolve on the procedure or service that is being requested.

Ways to exercise the rights of access, rectification, cancellation, or opposition (ARCO rights)

You can send a free letter to Onca Vega at any time to exercise your rights of access, rectification, cancellation or opposition (ARCO rights). To exercise the ARCO rights, the Customer (or his legal representative), must attach to the letter, the documentation listed below as a means of identification.

If one or more of the requested documents are not included, and/or the documents have errors or omissions, the Provider will notify you within 3 business days of receiving the request and ask for the missing documents and/or corrections relevant; You will have 5 business days from that notification to provide the updated information, otherwise, the request will be understood as not submitted.

• Name of the user or owner.
• Address of the user or owner or other ways to communicate the response to your request.
• Documents that prove your identity (IFE/INE or passport) and, where appropriate, the documents that prove the legal representation of the applicant.
• A description of the information/data on which you are trying to exercise your ARCO rights and the rights you would like to exercise.

Transfer of personal data

The Provider may disclose your personal data to those third parties who, by virtue of the services and products offered, need to know them to fully accomplish with them.

Likewise, the Provider may disclose your information to the competent authorities in terms of the applicable legislation; Any transfer of your personal data without consent will be made in accordance with Article 37 of the General Law on Protection of Personal Data Held by Obliged Subjects.

Web Beacons

The Provider uses Google Tag Manager (GTM) and may use tracking technologies such as cookies and web beacons to collect data about browsing behavior on the Website. These technologies allow us to measure site performance, analyze usage, and improve the Customer's experience.

In case of not agreeing with any of the conditions established here, the Customer can always change the configuration of their browser.

Updates to the Privacy Policy

This Privacy Policy may have modifications, changes or updates derived, among other things, by new legal requirements, Provider's own needs, for the products or services we offer, for our privacy practices, due to changes in our business model, or for other reasons.

Any modification to this Privacy Policy will be notified to you through any of the following ways. A written communication sent to your address, by the email you indicate, a message to your mobile phone, or a message made known through the Website or any electronic medium used to perform operations.